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Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.
- Despite his plea for closure, the casino only responded after several days, requesting unnecessary card details and thereby allowing for more deposits.
- On our YouTube channel you can find many other informative videos with tips and tricks for live betting.
- The player from Ukraine has been blocked and his winnings confiscated without further explanation.
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One of the platform’s customer service agents replies within 2-5 seconds. The customer service agents are at the platform helpful, knowledgeable, and courteous. The longer the score is tied, the greater the chance that the bet will be successful. As long as the betting odds are above 2.618, you can also use the Fibonacci betting system.
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I understand your frustration with the slow deposit and withdrawal processes. Although these situations are very rare, but can occur in any company, it most often depends on the workload of the payment system. We’ve thoroughly reviewed 1xBet Casino and gave it an Above average Safety Index. It’s generally a good casino to play at, but there are some things worth noting. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
Players Account Unjustly Blocked Over Disputed Self – versailles gold casinos
Despite having provided the necessary documentation and having had her account previously validated, it was blocked again when she attempted to withdraw her 19,000 balance. She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification. We extended the complaint’s timer twice to allow more time for the player to respond, but she failed to do so. Consequently, we had to reject the complaint due to lack of further response from the player.
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We also ensure all reviews are published without moderation. If you have any further questions or concerns, please don’t hesitate to contact our support team, and we will gladly assist you. Should you require assistance, we strongly encourage you to contact our dedicated support team.
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